Refund Policy

Last updated: September 1, 2026

Seller: Vermelle, trading as TailMind
Email: support.tailmind@gmail.com

This policy applies to ebooks, guides, worksheets, bundles and other digital products. It does not limit mandatory consumer rights.

Immediate delivery and withdrawal

Before checkout you are asked to expressly request immediate digital delivery and acknowledge that, once delivery begins, the statutory 14-day withdrawal right for change of mind ends to the extent permitted by law. Delivery begins when a file, download link or account access is made available. If delivery has not begun, applicable withdrawal rights remain. Rights relating to faulty, materially misdescribed or non-conforming content are never excluded.

Eligible technical or statutory claims

• duplicate charge for the same order;
• no access delivered and we cannot restore it within a reasonable time;
• a corrupted or unusable file that replacement does not resolve;
• content materially different from the product description; or
• another remedy required by applicable law.

Where lawful, we may first provide a corrected file, replacement, restored access, price reduction or other effective remedy.

Voluntary 60-Day Action Guarantee

This additional commercial guarantee applies only when a complete request is received within 60 calendar days of purchase. You must provide:

1. your order number and checkout email;
2. a clear description of the main behavior challenge and why the product did not meet its description;
3. evidence that the core method was used for at least 14 days, such as a completed tracker, dated training log or equivalent notes;
4. the chapters, exercises or playbooks attempted and the result observed; and
5. a reasonable opportunity for support to troubleshoot access or recommend the correct starting point.

The voluntary guarantee is limited to one approved claim per customer, household and substantially identical product. It excludes repeated purchase/refund patterns, unauthorized sharing, copying, resale, misuse of payment disputes, purchases from another seller, failure to review clearly displayed compatibility or inclusion information, and requests based only on a change of mind after access began. Bundle refunds apply to the full bundle and all access may be revoked. Failure to meet these commercial-guarantee requirements does not affect statutory rights.

How to request help

Email support.tailmind@gmail.com with subject “Refund request — order [number]”. Include the information above and screenshots for technical problems. We normally acknowledge requests within 3 business days. Approved voluntary refunds return to the original payment method.